Please select from the teams below to raise a support call with them
Internal IT
After Tech help? Raise a support call with Internal IT here and we'll help you out as quick as we can.
Platform & Reliability
Raise a support call with the Platform and Reliability team here.
Security
Got a Security question? Raise a call with us here.
Pay Team
Questions about Pay, LTI, KiwiSaver, Super etc? We are here to help.
Data Services
Data Services enquiry or request? Raise a support call with us here.
D&A - Integration
Need help from Data & Automation team about integration? Start here.
Xero.com Development
Need help from the Xero.com - Digital Development Team about our xero.com website? Start here and we'll get right on it!
Site Reliability Engineering
Responsible for Emergency Response, Change, Capacity and Performance
PaaS Compute
Responsible for PaaS Kubernetes, xero-appserver, Pannetteria, Deploy Tools, Team City PaaS and the Environment Service
PaaS Data
Responsible for MS SQL Server Infrastructure, Availability & Redundancy, Backups as a Service, Major Updates & Patching, Non-Schema Troubleshooting, Customer Migration, Monitoring Prod DB's
PaaS Network
Responsible for our Network infrastructure, DNS, AWS and VPC routing
PaaS Build and Deploy
Responsible for our build & deployment services, including Artifactory, Github, Nuget, OctopusDeploy, Selenium Grid, and Teamcity.
PaaS Backups
Responsible for our backups service
Management
Platform & Reliability Management; Ben Salt
Payroll
Responsible for the design and operational support of Payroll
Practice
Supports the Practice Product teams build and operate Xero HQ, WorkflowMax / Practice Manager, Xero Projects, Workpapers, Tax and small assortment of other solutions
SRE Monitoring
Responsible for managing and supporting Xero's monitoring, logging and alerting tools.
Your call will be logged with Internal IT
Your call will be logged with the Platform team
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Your call will be logged with the Data Services team
Mobile Phone/Allowance Request
DataConsole Access Request
Your call will be logged with the D&A Integration team
Catering Request Form
Business Card Request Form
Accident Reporting Form
Courier Form
Your call will be logged with the AU Sales Ops team
Discomfort and Pain Report Form
Your call will be logged with the Xero.com Digital Development Team
After-Hours/External Event Request Form
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